Terms of Service

Effective from: the date this version was published — see the version stamp at the top of this page. Previous versions remain available on request. Provider: Koya Labs ("Weblooks", "we", "us"), a registered business name of the legal entity identified on the [Company information](company-information.md) page Legal entity, registered address, and registration numbers: see [Company information](company-information.md) Contact: [email protected] · [email protected]

1. Introduction

These Terms of Service govern your access to and use of the Weblooks platform, website, applications, staging environments, collaboration tools, integrations, review tools, and related services.

By accessing or using Weblooks, you agree to these Terms. If you use Weblooks on behalf of a company or other organization, you represent that you are authorized to bind that entity to these Terms.

If you do not agree to these Terms, do not use Weblooks.

The following documents form part of these Terms:

• the Acceptable Use Policy
• the Privacy Policy
• the Data Processing Agreement, where it applies to you
• the Subprocessor list

2. The Service

Weblooks is a platform that helps users design, review, govern, sync, collaborate on, and hand off websites and related digital assets.

The Service may include, among other things:

• local project tools
• cloud sync tools
• collaboration features
• staging deployments
• review links
• integrations with third-party services
• accessibility and governance checks
• metadata and structured data tooling
• CMS-connected content workflows
• support and admin features

We may improve, update, change, suspend, or discontinue parts of the Service from time to time.

3. Eligibility

You must be legally able to enter into a binding agreement to use the Service.

You may use the Service only in compliance with these Terms and applicable law.

4. Accounts

Some parts of the Service may be used without an account. Certain features, including paid Sync features, require an account.

You agree to:

• provide accurate and current information
• keep your account credentials and devices secure
• promptly notify us of unauthorized use or suspected security incidents
• use authentication methods authorized by the Service

You are responsible for activity occurring under your account unless caused by our breach of these Terms or applicable law.

5. Authentication and Security

Weblooks may support magic links, passkeys, multi-factor authentication, and other login methods.

You must not:

• share access credentials in an unauthorized way
• attempt to bypass authentication or authorization
• interfere with Service security controls
• use the Service to probe, scan, or test vulnerabilities without written authorization

We may suspend or restrict access if we reasonably believe your account or use presents a security risk.

6. Plans and Paid Features

Weblooks may offer free and paid plans.

Free features may be limited. Paid features may include cloud sync, collaboration, staging deployment, integrations, client review invitations, and related functionality.

Pricing, billing intervals, included features, and any usage limits will be described on our pricing page, checkout flow, order form, or other commercial terms presented at purchase.

Unless otherwise stated, subscriptions automatically renew for the same billing period until cancelled.

You authorize us and our payment processors to charge all fees, taxes, and applicable amounts due for your subscription.

7. Trials, Promotions, and Beta Features

We may offer trials, promotions, credits, or beta features.

Unless stated otherwise:

• trials and promotions are temporary
• beta features may be incomplete or change without notice
• beta features may be subject to additional limitations
• we may modify or discontinue beta features at any time

8. Customer Content

Your ownership

As between you and Weblooks, you retain ownership of the content, data, files, assets, comments, project information, and materials you submit, upload, create, sync, or otherwise make available through the Service, excluding Weblooks technology and materials.

Your responsibility

You are responsible for your Customer Content and for ensuring you have all rights, permissions, and legal bases needed to use it with the Service.

You represent and warrant that your Customer Content and use of the Service will not:

• violate any law
• infringe intellectual property, privacy, publicity, or other rights
• contain malicious code
• violate these Terms or the Acceptable Use Policy

Limited license to us

You grant us a limited, non-exclusive, worldwide license to host, store, reproduce, process, transmit, display, and otherwise use Customer Content solely as necessary to provide, maintain, secure, support, and improve the Service, and as otherwise instructed by you or permitted by law.

9. Collaboration, Invites, and Shared Access

The Service may allow project sharing, collaboration, staging access, and client review invites.

You are responsible for:

• inviting appropriate persons
• selecting appropriate permissions
• reviewing comments and approvals
• removing access when no longer needed

You must not grant access beyond what is reasonably necessary for the intended collaboration or review.

Invite links and collaboration access may be time-limited, revocable, or otherwise restricted by us for security or operational reasons.

10. Integrations and Third-Party Services

The Service may connect with or support third-party services such as GitHub, Cloudflare, Google services, Twilio, Resend, CMS providers, automation tools, analytics platforms, and e-commerce systems.

Your use of third-party services is governed by those third parties' terms and privacy practices.

We are not responsible for:

• third-party services or content
• third-party outages
• third-party policy changes
• data loss caused by third-party systems outside our reasonable control

We may enable or disable integrations at our discretion for security, legal, or operational reasons.

11. Acceptable Use and Responsibility for Websites You Create

The Acceptable Use Policy applies

Your use of the Service is subject to the Acceptable Use Policy, which forms part of these Terms. It sets out prohibited content and conduct, the regulated and restricted categories that carry additional obligations, and how we enforce.

You may not use the Service in a way that creates unreasonable security, operational, or legal risk for us, our users, or third parties.

You are responsible for what you build and publish

We do not create, review, approve, monitor, verify, endorse, or accept responsibility for the websites, pages, or other content that users create, publish, or host through the Service. We have no general obligation to monitor Customer Content, and we do not assume one by operating the Service, by providing automated checks, or by acting on a report we receive.

You are solely responsible for:

• the content, design, claims, and functionality of every website you create
• the lawfulness of what you publish, in every jurisdiction where you make it available
• obtaining and maintaining every licence, permit, registration, or authorisation your activity requires
• any age verification, geo-restriction, consent mechanism, disclosure, or warning the law requires of you
• your relationship with, and obligations to, your own clients and their site visitors

Some sectors — including cannabis and CBD, alcohol, tobacco and nicotine, adult content, gambling, weapons, pharmaceuticals and health products, financial services, and crypto-assets — are lawful in some jurisdictions and prohibited or licensed in others. If you operate in one of them, Acceptable Use Policy sections 3 and 4 apply and you alone bear responsibility for regional compliance. We do not assess, verify, or advise on your compliance.

If you build websites for clients, you remain the party responsible to us under these Terms for everything published through your account, regardless of who supplied the content.

12. Illegal Content: Reports, Decisions, and Appeals

Where we host or serve content for you, we operate a notice-and-action process.

Reporting

Anyone may notify us of content on a Weblooks-hosted site that they consider illegal or in breach of the Acceptable Use Policy, by writing to:

[email protected]

Acceptable Use Policy section 7 lists what to include. Reports submitted with enough detail to let us identify the content and understand the alleged illegality without a detailed legal examination are handled as notices giving us actual knowledge of the content concerned. Rights-holders reporting copyright or trademark infringement should use the same address and identify the work and their authority to act.

We acknowledge receipt, assess reports in a timely, diligent, non-arbitrary, and objective manner, and tell the reporter what we decided.

Statement of reasons

If we restrict Customer Content — by removing it, disabling access to it, disabling serving for a project, demoting it, suspending or terminating an account, or suspending monetisation — we will give the affected user a statement of reasons setting out:

• what we restricted, and the scope and duration of the restriction
• the facts and circumstances we relied on, and whether the decision followed a report or our own checks
• whether automated means were used
• the legal ground or the contractual ground we relied on, and why the content is incompatible with it
• how to appeal

We will provide this promptly, unless the law prohibits it, it would frustrate an investigation by a competent authority, or there is a risk to life or safety.

Appeals

You may contest a decision by writing to [email protected] within six months of being notified of it. Appeals are reviewed by a person who was not involved in the original decision. Where the appeal shows the content is not illegal and does not breach the Acceptable Use Policy, we reverse the decision without undue delay. We will tell you the outcome and the reasons for it.

Nothing in this section limits your right to bring a dispute before a court or, where applicable, an out-of-court dispute settlement body or your national authority.

Misuse

We may suspend, after warning and for a reasonable period, handling of reports from a person or entity that repeatedly submits manifestly unfounded notices, and processing of appeals from a user who repeatedly submits manifestly unfounded appeals.

Orders from authorities

We act on orders from competent judicial or administrative authorities to remove illegal content or to provide information, and will inform the affected user of the order and how it was actioned, unless the order or the law prohibits it.

13. Weblooks-Hosted Staging

Where your plan includes it, we serve your site from our infrastructure on a Weblooks-managed staging domain.

• Staging is for review and pre-launch use. It is not a production hosting product. It carries no uptime commitment or service level unless separately agreed in writing.
• Staging sites are served with a no-index directive so that search engines do not list them. Do not rely on staging for public launch, search visibility, or campaign traffic.
• Content served on a Weblooks-managed domain is served under our name. We therefore apply the Acceptable Use Policy to it directly, and may disable serving for a project as a first, reversible enforcement step. Disabling serving does not delete your project or its content.
• We may apply reasonable storage, bandwidth, and request limits, and may contact you before enforcing them where practical.

14. AI, Analysis, and Governance Outputs

The Service may generate analyses, flags, recommendations, issue lists, or workflow guidance.

These outputs are provided to assist users and may not always be complete, accurate, or suitable for every context.

You are responsible for reviewing outputs before relying on them for:

• accessibility compliance
• legal compliance
• SEO decisions
• production deployment
• security decisions
• publishing decisions

Weblooks is a review and governance platform, not a law firm, accessibility certifier, or guarantee of legal compliance. A passing check is not evidence of compliance with any law or standard.

15. Feedback

If you provide feedback, suggestions, ideas, or enhancement requests, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use that feedback for any lawful purpose, without obligation to you.

16. Intellectual Property

We and our licensors retain all rights, title, and interest in and to the Service, including software, interfaces, designs, workflows, trademarks, and related materials, excluding Customer Content.

No rights are granted except as expressly stated in these Terms.

17. Confidentiality

If you share non-public information with us that is reasonably understood to be confidential, we will use it only as needed to provide and support the Service and protect it using reasonable safeguards.

This section does not apply to information that:

• is or becomes public without our breach
• we already knew without confidentiality restriction
• we receive lawfully from another source
• we independently develop without use of your confidential information

18. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, disclose, and protect personal data.

Where we process personal data on your behalf — for example, personal data contained in your Customer Content, or consent records collected by a site you publish — we do so as a processor on your instructions. The Data Processing Agreement governs that processing and forms part of these Terms where it applies to you. The subprocessors we engage are listed at Subprocessors.

You are responsible for ensuring that your use of the Service, including your content and chosen integrations, complies with applicable data protection law, and for the lawful basis on which you collect and share personal data through the Service.

19. Security

We implement and maintain reasonable administrative, technical, and organizational measures designed to protect the Service and personal data. Our security model is documented and is available to customers on request.

If we become aware of a personal data breach affecting personal data we process on your behalf, we will notify you without undue delay and provide the information described in the Data Processing Agreement.

No system can be guaranteed to be completely secure. You understand and accept that use of online services involves inherent risk.

You must promptly notify us of any vulnerability, breach, or suspected unauthorized access involving your account or use of the Service. Report security issues to [email protected]. We will not pursue claims against good-faith security research conducted within a scope we have authorised in writing.

20. Availability and Support

We aim to provide a reliable Service, but we do not guarantee uninterrupted or error-free operation.

Maintenance, upgrades, incidents, third-party failures, and other events may affect availability.

Any support commitments, service levels, or response times will apply only if expressly agreed in writing.

21. Suspension

We may suspend or limit access to some or all of the Service if reasonably necessary to:

• protect the Service or other users
• investigate abuse, fraud, or security issues
• comply with law or government request
• prevent operational harm
• respond to non-payment

Where reasonably possible, we will provide notice. Where a suspension restricts Customer Content, section 12 applies.

22. Term and Termination

These Terms apply from first use and continue until terminated.

You may stop using the Service at any time.

You may cancel paid subscriptions using the account or billing settings, subject to any stated billing terms.

We may terminate or suspend your access if:

• you materially breach these Terms or the Acceptable Use Policy
• you create security or legal risk
• we are required to do so by law
• fees remain unpaid after reasonable notice, where applicable

Retrieving your data

Except where we terminate for a serious breach, for illegal content, or where the law requires immediate action, you will have 30 days from termination or expiry to export your projects and content using the export tools in the Service. You may request assistance at [email protected] during that window.

After that period we may delete or deprovision your account and content in accordance with the retention practices described in the Privacy Policy and applicable law. Deletion is not reversible.

Upon termination:

• your rights to use the Service end
• certain sections of these Terms survive, including payment obligations accrued, ownership, disclaimers, limitations of liability, indemnity, and dispute terms

23. Fees, Billing, and Taxes

You must pay all fees due under your plan.

Unless otherwise stated:

• fees are payable in advance
• fees are non-refundable except as required by law
• taxes are your responsibility except taxes on our income
• late or failed payments may result in suspension

We may change pricing prospectively. If we do, we will provide notice as required by law.

24. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis.

We disclaim all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Service will be uninterrupted, error-free, secure, or meet your requirements.

Nothing in these Terms excludes warranties that cannot be excluded under applicable law.

25. Limitation of Liability

To the maximum extent permitted by law, Weblooks and its affiliates, officers, employees, contractors, licensors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, data, business opportunities, or anticipated savings, arising out of or related to the Service or these Terms.

To the maximum extent permitted by law, our aggregate liability for all claims arising out of or related to the Service or these Terms will not exceed the greater of:

• the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or
• EUR 100

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for a consumer's mandatory statutory rights.

26. Indemnity

To the maximum extent permitted by law, you will indemnify and hold harmless Weblooks and its affiliates, officers, employees, contractors, licensors, and suppliers from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your Customer Content and the websites you create or publish through the Service
• your use of the Service in violation of these Terms or the Acceptable Use Policy
• your violation of law, including sector-specific and regional requirements applicable to your website
• your infringement of rights of a third party
• claims brought by your own clients or by visitors to sites you publish

This section does not apply to a consumer to the extent applicable law prohibits it.

27. Export Control and Sanctions

You may not use the Service in violation of export control, sanctions, or trade laws.

You represent that you are not prohibited from using the Service under applicable law.

28. Changes to the Terms

We may update these Terms from time to time.

If we make material changes, we will provide notice by appropriate means such as the website, the Service, or email, at least 30 days before they take effect, except where a shorter period is required by law or necessary to address a security or legal risk.

The updated Terms become effective on the stated effective date. If you do not accept the change, you may terminate before it takes effect. Your continued use of the Service after that date constitutes acceptance, to the extent permitted by law.

29. Governing Law and Disputes

These Terms are governed by the laws of Sweden, excluding conflict of laws principles.

The courts of Stockholm, Sweden will have exclusive jurisdiction, unless applicable consumer law requires otherwise.

If you are a consumer, mandatory rights under the laws of your country of residence remain unaffected, and you may bring proceedings in the courts of your place of residence. Consumers in the EU may also use the European Commission's online dispute resolution platform.

30. General Terms

• These Terms and the documents listed in section 1 form the entire agreement between you and Weblooks regarding the Service.
• If any provision is held unenforceable, the remaining provisions remain in effect.
• Our failure to enforce a provision is not a waiver.
• You may not assign these Terms without our prior written consent, except where prohibited by law.
• We may assign these Terms as part of a merger, acquisition, reorganization, or sale of assets.

31. Contact

Koya Labs Legal entity details: [Company information](company-information.md)